About this page. This is an English summary of our privacy policy, prepared for overseas customers. The official and legally binding text is the Japanese version. If there is any difference between the two, the Japanese version prevails.
Basic Policy
CLOSER Co., Ltd. ("we", "us") recognizes the importance of your personal information and handles it in accordance with Japanese laws, regulations and guidelines on the protection of personal data.
Information We Collect
When you contact us through the inquiry form on this site, we collect the information you enter: your name, company name (optional), country, email address, phone / WhatsApp number (optional), the units or models you are interested in, and the content of your message.
How We Use Your Information
- To reply to your inquiry with available units, photos and quotes.
- To prepare quotations and contracts, and to arrange inspection, transport and shipping for your order.
- To contact you about your transaction.
We do not use your information for purposes unrelated to your inquiry, and we do not send unsolicited advertising.
Data Processing
Our inquiry form is operated using services provided by Google LLC (Google Apps Script and Google Sheets). The information you submit is transmitted to and stored on Google's servers. We supervise such service providers appropriately so that your personal data is managed safely.
Sharing with Third Parties
We do not disclose your personal information to third parties without your consent, except where required by law. For export transactions, we may share the details necessary to complete the transaction (such as your name or company name, address and contact information) with related businesses such as customs brokers and shipping companies, with your consent.
Cookies & Browser Storage
Some pages of this website may use cookies. Cookies do not collect personal information unless specifically stated. The inquiry cart on this site stores the units you selected in your browser's local storage; this data stays in your browser and is sent to us only when you submit the inquiry form.
External Services
This website uses Google Fonts to display text. When these fonts load, your IP address and similar technical information are sent to Google. For details, please see Google's privacy policy.
Your Rights
You may request disclosure, correction, suspension of use, or deletion of your personal data. We will respond promptly within a reasonable scope. Please contact us using the details below.
Personal Information Inquiry Desk
CLOSER Co., Ltd.
85-4 Nakanuma-cho, Higashi-ku, Sapporo, Hokkaido 007-0890, Japan
Inquiry form (recommended — phone support is available in Japanese only)
Established: October 18, 2017
Revised: August 23, 2026
CLOSER Co., Ltd.
President, Yasunori Kato